At Softott AI Cloud, our priority is your satisfaction with our Precision Background Removal and Nostalgic Colorization tools. Our refund policy varies depending on the type of billing plan you selected.
1. Lifetime (LFT) Purchase Policy:
For Lifetime access purchases, we stand by a 30-day money-back guarantee. If you are not completely satisfied with the quality of our processing, you may request a full refund within 30 days of the original purchase date.
2. Subscription Plans (1-Month, 1-Year, 2-Year):
For recurring subscription plans, we offer a 14-day money-back guarantee on the initial purchase. If our AI features do not fulfill your requirements, you can contact us within 14 days of the initial transaction for a refund.
3. Subscription Cancellations and Renewals:
Subscriptions renew automatically. You may cancel your subscription at any time to prevent future charges. Cancellation will take effect at the end of the current billing cycle.
Refund requests for automatic renewal charges must be submitted within 7 days of the renewal date. Exceptions may apply based on your local regulations.
4. Non-Refundable Circumstances:
We cannot issue refunds for excessive usage of the Service prior to the refund request (e.g., heavily utilizing the API or batch processing hundreds of images before claiming dissatisfaction).
If your account was suspended or terminated due to a violation of our Terms of Use, such as using the Service for illegal content, you will not be eligible for a refund.
5. How to Request a Refund:
To request a refund, please contact our support team at [email protected]. Ensure you provide your order number and the email address associated with your purchase.
Once your refund is approved, please allow 5 to 10 business days for the funds to reflect in your original payment method.
6. Chargebacks and Disputes:
Before filing a dispute with your bank or credit card company, we highly encourage you to reach out to us directly so we can resolve any billing inquiries amicably.