Disney Plus Error Code 39 and How to Fix

Disney Plus error code 39 is a rights management code that often signals that the streaming service is requesting a secure connection and that your streaming setup is unable to deliver such connection. It's possible that a problem with your Disney Plus app, your streaming device, your HDMI cable, or even your television is preventing a secure HDMI handshake from taking place. If you have an issue along these lines, and you are able to resolve it, the error code 39 will be removed.

Despite the fact that this error number is most often connected with the Xbox One, it may occur with other streaming devices and even smart TVs.

What Does Disney Plus Error Code 39 Look Like?

In most cases, when this problem occurs, you will receive the following error message:

We're sorry, but we cannot play the video you requested. Please try again. If the problem persists, contact Disney+ Support (Error Code 39).

Is there a reason why Disney Plus Error Code 39 occurs?

In most cases, the Disney Plus error number 39 indicates that a rights management problem is preventing Disney's servers from streaming the requested movie. There are instances in which you have no control over the situation, and if Disney is unable to broadcast the material at all or to people in your particular location, there is nothing you can do.

The majority of the time, when this error code is caused by a problem on your end, it may be resolved by switching to a new streaming device, using a different television, moving to a different HDMI port, or attempting to use a different HDMI cable.

Instructions for Resolving Disney Plus Error Code 39

Follow each of the following actions in the correct sequence until Disney Plus resumes normal operation and the problem code is no longer displayed:

1. Make another attempt to load the movie. In certain instances, this error code might appear as a result of a one-time fluke. When this occurs, merely refreshing or reloading the video will enable it to begin playing again immediately. If it comes to a halt and you get error number 39 once again, return to these troubleshooting instructions and proceed.
2. Close the Xbox streaming application on your PC. Turn off your Xbox One's streaming capabilities and stop the Xbox app if you have been using the Windows 10 Xbox app to stream your Xbox One to your PC. It's possible that you'll have to restart the Disney Plus app or possibly your Xbox One as well. It is likely that problem code 39 will be resolved after you have stopped streaming from your Xbox One to your PC. It is only necessary to do this step if you are seeing error code 39 in the Disney Plus app on your Xbox One.
3. Change your streaming device and see if it helps. This issue has most often been reported while streaming Disney Plus from the Xbox One gaming console, but it has also been reported when streaming straight from a smart TV and with a few other devices as well as when streaming from a computer. In any event, try using a different streaming device to see if it improves the situation. Streaming properly from a separate device indicates that there is an issue with your Xbox One or whichever device caused the error number in the first place.
4. Change the HDMI port to a new one. Switch to a new HDMI port on your display while still using the streaming device that issued the error code 39 (if applicable). Test each port to check whether any of them is functional. It is possible that one of them will function, which indicates that the handshake was successful on that port. Keep your streaming device connected, and everything should continue to operate normally.
5. Change the HDMI cable and see if it makes a difference. In case you happen to have another HDMI cable on hand, try swapping it out and seeing if it solves the issue. Use a high-quality, undamaged cable that isn't very lengthy and that supports HDMI 2.1 instead of a shorter cable. If you come across a cable that works, leave it plugged in and continue to use it.
6. Make sure you're using an HDMI-to-HDMI connection to connect your devices. If you're utilizing any form of HDMI converter cable, such as an HDMI to VGA connection, this might be the source of your issue. Choose an HDMI cable that is both short and long, then plug it straight into an HDMI port on your television, monitor, or projector to get the best results.
7. You might also try turning off and restarting your television. Remove the television from the wall outlet and let it disconnected for a few minutes before connecting it back in. When everything else fails, try power cycling both your television and your streaming device at the same time to see if it helps. Depending on whether or not this operation is successful, there is a possibility that you may have to repeat this step in the future if the HDMI handshake fails again.
8. Delete and reinstall the Disney+ app on your mobile device. Remove the app first, and then power cycle your streaming device to get things started. It is necessary to shut it down, disconnect it, and then re-plug it in and turn it on. Check to determine whether the app is still operational after reinstalling it.
9. Change the television set to see if that helps. You should also check whether you have a second television to see if you get the same error number when you use it. Some older TVs do not support the latest version of HDMI, which is required for secure connections, and this might result in this sort of error.
10. Unplug and uninstall any video capture devices that you may have installed on your computer. Using a video capture device to record videos or stream games is not recommended; instead, disconnect the device and leave it out of the equation. Some of these gadgets may generate error code 39, which will prohibit Disney Plus from functioning properly.
11. Your Xbox One will be reset to its factory settings. Make sure that Disney Plus works with the same television and the same HDMI cable when connected to a different streaming device, such as a Roku or Fire TV, before proceeding with the next step. If this is the case, you should do an Xbox One factory reset, making sure to choose the Reset and retain my games and applications option to prevent losing any data. Following the completion of the reset procedure, you may be required to uninstall and reinstall the Disney Plus application.

Conclusion:

This is an extreme step, and it should only be used if you're experiencing difficulties streaming from an Xbox One console. If you want to enjoy Disney Plus without error codes, you can try Disney Plus Downloader to download your favorite videos offline to watch them whenever you want. Check MyStream Disney Plus Downloader and BBFly Disney Plus Downloader and learn more about how to watch Disney Plus videos offline.

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